Frequently Asked Questions
Everything you need to know about the Black Rabbit experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Items must be unworn, with original tags attached. To start a return, visit our online portal and enter your order number and zip code to receive a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite similar garments for the most accurate fit.
What payment methods do you accept?
Black Rabbit accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's progress in real-time.